Was my first time staying here and I will NOT again.
There's no way we'd have ever left the room like that! It's insane that they think they can get away with charging a family for a mess they didn't make after refusing to even clean the room, when housekeeping service is definitely included in the hotel room rate. It took over a week to get an answer why, then we got the manage to send me pictures where the trash bags we left were very obviously sprinkled around the room. Then I find out I was charged an extra $250 plus my deposit for a 'deep cleaning' fee. Well on the last day we took the shopping bags i'd saved and put all the trash in bags next to the can, because it was full. I cleaned the room myself every day because that's just what I do, I don't want to stay in a messy room. After days of asking for a blanket for my son it never came. We ran out of space in the trash cans, ran out of toiletries and toilet paper. We were repeatedly hung up on just trying to get fresh towels. I get that, it's a big problem right now, but what they didn't tell us was that housekeeping wouldn't visit the room at all. Upon entry there was a notice that check in could be delayed because of short staffing. We stayed in a 1 bedroom suite for 4 nights.
